✅ CUSTOMER-FIRST POLICY | 30-DAY RETURNS | HASSLE-FREE PROCESS | FULL REFUNDS GUARANTEED
Our refund and returns policy guarantees your satisfaction: 30-day easy returns, free shipping on defective items, and hassle-free exchanges — because we stand behind every auto part we sell.
🔒 30-Day Money-Back Guarantee • 📦 Free Return Shipping on Defective Items • ⚡ Fast Refund Processing • 🌟 5-Star Support
🏠 Home › Refund & Returns Policy
Our Refund and Returns Policy — What You Need to Know
At Perlican Parts, your satisfaction is our priority. Our refund and returns policy is clear, fair, and customer-friendly. We understand that ordering auto parts online requires confidence — which is why our refund and returns policy gives you complete peace of mind.
Our refund and returns policy allows returns within 30 days of the original purchase date. Items must be in their original, unused condition and in their original packaging to qualify for a full refund or exchange.
We process all approved refunds within 3-5 business days back to your original payment method. You will receive a confirmation email once your refund has been processed under our refund and returns policy.
Refund and Returns Policy Eligibility Requirements
To qualify under our refund and returns policy, your item must:
- Be returned within 30 days of purchase date per our refund and returns policy
- Be in original, unused condition — not installed or damaged
- Include original packaging and all accessories
- Have proof of purchase (order number or receipt)
- Be a non-electrical component (see exclusions below)
If your item arrived damaged or defective, our refund and returns policy covers all return shipping costs at no charge to you.
Items Not Eligible for Return
- ❌ Items returned after 30 days from purchase
- ❌ Installed or used parts (for safety and quality reasons)
- ❌ Electrical components (sensors, control modules, wiring) once opened
- ❌ Items damaged by the customer after delivery
- ❌ Special-order or custom parts
- ❌ Items without original packaging or proof of purchase
For more information on consumer rights and returns, visit the FTC Consumer Information guide on shopping.
Quick Summary
📅 Return Window:
30 days from purchase
💰 Refund Method:
Original payment method
⏱ Processing Time:
3-5 business days
📦 Return Shipping:
Free on defective items
🔄 Exchanges:
Available on all eligible items
📞 Contact:
sale@perlicanparts.org
Need Help?
Contact our support team
Mon-Fri, 8am-6pm EST
How to Use Our Refund and Returns Policy — Step-by-Step Guide
Our refund and returns policy process is simple — designed to get your refund processed as quickly as possible.
Contact Us
Email sale@perlicanparts.org with your order number and reason for return.
Get Authorization
Our team reviews your request and sends an RMA number within 24 hours.
Pack and Ship
Securely pack the item in its original packaging and ship it back using our provided label.
Receive Refund
Once received and inspected, your refund is processed within 3-5 business days.
Refund and Returns Policy — Frequently Asked Questions
❓ How long does the refund process take?
Under our refund and returns policy, once we receive your returned item and inspect it, your refund will be processed within 3-5 business days. You’ll receive an email confirmation once the refund has been initiated.
❓ Can I return a part I have already installed?
Unfortunately, installed parts cannot be returned as they are no longer in their original condition. We recommend verifying compatibility before installation. If you received a defective part, contact us immediately.
❓ What if I received the wrong part?
If you received an incorrect part due to our error, contact our support team immediately and we will arrange free return shipping and ship the correct part at no additional cost to you.
❓ Do you offer exchanges instead of refunds?
Yes! Our refund and returns policy allows exchanges: if you prefer an exchange over a refund — for example to get a different size or variant — simply let us know when you contact us about your return and we will arrange it for you.
❓ Who pays for return shipping?
For items that are defective or incorrectly shipped, Perlican Parts covers all return shipping costs. For returns due to change of mind, the customer is responsible for return shipping fees.
❓ Can I return an electrical part?
Electrical components such as sensors, ECUs, and wiring harnesses are non-returnable once opened, unless they are defective upon arrival. If your electrical part arrives damaged, contact us within 48 hours.
Why Thousands of Customers Trust Perlican Parts
15+ Years
Trusted Auto Parts Supplier
4.9/5 Rating
Based on 12,000+ Reviews
Secure Shopping
SSL Encrypted and PCI Compliant
500,000+ Parts
Ready to Ship, Same Day Dispatch
Expert Support
Real People, Real Help, Mon-Fri
30-Day Returns
Hassle-Free, No Questions Asked
Still Have Questions? We Are Here to Help.
Our dedicated customer service team is available to assist you with any questions about our refund and returns policy, returns, refunds, or exchanges. We are committed to making sure you have the best possible experience shopping with Perlican Parts. Our refund and returns policy is designed with you in mind.
Email: sale@perlicanparts.org | Hours: Mon-Fri, 8am-6pm EST